Returns & Exchanges
Due to the perishable nature of our products, The Alcohol only accepts returns for items that arrive damaged or incorrect. We are committed to ensuring your premium spirits and beverages reach you in perfect condition.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of breakage, leaks, or incorrect labels.
Capture Evidence
If you find a defect, take clear photographs of the damaged bottle and the shipping packaging within 24 hours of receipt.
Contact Support
Email our customer care team with your order number and the attached photos to initiate a replacement or refund request.
Await Verification
Our quality assurance team will review your claim and provide instructions on whether the item needs to be returned or safely discarded.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing